Acceptance of these terms
These Terms of Service govern your use of the OrvellaneStudio website and your bookings or purchases from . By using the website, submitting an enquiry or confirming an appointment, you agree to these terms.
If you do not agree, do not use the website or book a service. These terms do not exclude rights that cannot lawfully be excluded.
Beauty services
Service descriptions, durations, availability and prices are provided as general information and may change. A consultation may be required before a service is confirmed. We may recommend an alternative service or decline to proceed where a requested treatment is unsuitable, unsafe or outside our professional scope.
Bookings and client information
You must provide accurate contact and booking information. An appointment is confirmed only when you receive confirmation from us. Please tell us before treatment about allergies, sensitivities, relevant conditions, medications or recent procedures that could affect service suitability.
Clients under 18 may require consent from a parent or legal guardian for particular services.
Arrival, changes and cancellations
Please arrive on time. Late arrival may reduce the available service time or require rescheduling to avoid affecting other clients.
Cancellation, rescheduling, no-show and deposit conditions will be disclosed during booking or in the confirmation message. Where a fee applies, it must be reasonable and consistent with applicable law. Contact us as early as possible if you need to change an appointment.
Pricing and payment
Prices are shown in Australian dollars and include GST where applicable, unless stated otherwise. Payment is due at the time specified during booking or at the studio. We may use third-party payment providers, whose separate terms and privacy practices may apply.
Obvious pricing or description errors may be corrected before a booking is accepted. We will contact you if a correction affects your booking.
Promotions, packages and gift cards
Promotions, packages, memberships and gift cards may have additional conditions, including validity periods, eligible services and redemption limits. Those conditions will be presented with the relevant offer. Promotional offers cannot be combined unless expressly stated.
Treatment suitability and results
Individual responses to beauty services and products vary. Images, testimonials and descriptions illustrate possible experiences but do not guarantee an identical result. You should follow reasonable preparation and aftercare instructions provided by our team.
Tell us promptly if you experience an unexpected reaction or have concerns following a service. Seek urgent medical care where necessary.
Client conduct and studio safety
Clients and visitors must behave respectfully toward staff and other guests and follow reasonable hygiene and safety directions. We may refuse or stop a service where there is abusive conduct, harassment, intoxication, unsafe behaviour or a material health or safety risk.
Website use and intellectual property
You may use this website for lawful personal purposes. You must not interfere with its operation, attempt unauthorised access, introduce malicious code, scrape content at unreasonable scale or use the website to mislead or harm others.
Unless otherwise stated, website text, branding, design and original materials are owned by or licensed to . You may not reproduce or commercially exploit them without written permission, except as permitted by law.
Third-party services and links
The website may link to booking, payment, maps, social media or other third-party services. We do not control third-party websites and are not responsible for their content, availability or privacy practices. Review their terms before using them.
Australian Consumer Law
Services supplied to consumers come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot lawfully be excluded, restricted or modified.
Where a service fails to meet a consumer guarantee, your rights and available remedy depend on the circumstances and the seriousness of the failure.
Liability
To the maximum extent permitted by law, we are not liable for loss caused by inaccurate or incomplete information you provide, failure to follow reasonable instructions, misuse of products, or events outside our reasonable control.
Where liability cannot be excluded, it is limited only to the extent permitted by applicable law. This section must be read subject to the Australian Consumer Law and other non-excludable rights.
Privacy
Our handling of personal information is described in the Privacy Policy. Our use of browser technologies is described in the Cookie Policy.
Governing law and changes
These terms are governed by the laws of New South Wales, Australia. Courts with jurisdiction in New South Wales may hear disputes, subject to any rights you have to bring a claim elsewhere under applicable law.
We may update these terms by publishing a revised version. Changes apply from the updated date and do not remove rights already accrued under applicable law.
Contact us
Questions about these terms can be sent to info@orvellanestudio.com or directed to the registered office listed below.