Privacy overview
, trading as OrvellaneStudio (“we”, “us” or “our”), respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us or book a beauty service.
We aim to handle personal information openly and responsibly in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
Information we collect
Depending on how you interact with us, we may collect:
- your name, phone number, email address and preferred contact method;
- appointment details, selected services, booking history and attendance information;
- information you choose to provide about allergies, sensitivities, treatment preferences or other matters relevant to a requested service;
- payment and transaction records, noting that card details may be processed by a payment provider rather than stored by us;
- messages, feedback, reviews, complaints and other correspondence;
- technical information such as IP address, browser type, device details, referring pages and website activity; and
- cookie and similar technology data as described in our Cookie Policy.
Please only provide health-related or sensitive information that is reasonably necessary for us to assess or safely provide the service you request.
How we collect information
We generally collect personal information directly from you when you submit a form, make an appointment, call or email us, attend the studio, purchase a service, respond to a survey or otherwise communicate with us.
We may also receive limited information from booking, payment, analytics, communications or social media providers where you use those services to interact with us and the disclosure is permitted by their terms and your settings.
How we use information
We may use personal information to:
- respond to enquiries and provide requested information;
- manage bookings, reminders, cancellations and follow-up communications;
- assess service suitability and provide personalised beauty treatments;
- process payments, issue receipts and maintain business records;
- improve our website, services, customer experience and internal processes;
- send marketing communications where you have consented or where otherwise permitted, with an unsubscribe option;
- protect our clients, staff, website and business from misuse, fraud or security incidents; and
- comply with legal, regulatory, insurance and accounting obligations.
Disclosure of information
We may disclose personal information to service providers that assist with website hosting, appointment management, payments, email, messaging, professional advice, data storage, security or business administration. These providers may only use information for the services they perform for us, subject to their own legal obligations.
We may also disclose information where you consent, where required or authorised by law, or where reasonably necessary to protect a person, our rights or the security of our systems.
Storage, security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Measures may include access controls, secure service providers, staff procedures, software updates and appropriate record disposal.
No internet transmission or storage system is completely secure. We retain information only for as long as reasonably required for the purpose for which it was collected, to resolve disputes, maintain records and meet legal obligations.
Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below and provide enough information for us to identify the relevant record.
We may need to verify your identity. If a lawful exception prevents access or correction, we will explain our decision where required.
Overseas service providers
Some technology providers may store or process information outside Australia. The location can depend on the provider and its infrastructure. Before using a provider, we seek to consider its privacy and security practices, but overseas recipients may be subject to different privacy laws.
Privacy questions and complaints
Send privacy questions or complaints to info@orvellanestudio.com. Please describe the issue and the outcome you are seeking. We will review the matter and aim to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this Privacy Policy to reflect changes to our practices, services or legal obligations. The current version will be published on this page with the revised “Last updated” date.